Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request an assessment, inquire about our services, submit a contact form, or otherwise communicate with Vital Utilities.
Depending on your interaction with our website, the information we collect may include:
● Your name● Company, farm, or organization name● Phone number● Email address● Mailing address● Property or service address● Information about your water, wastewater, sewer, well, pump, or utility system● Information about your project or service requirements● Information included in your inquiry or message● Information provided when requesting an assessment or quote● Appointment or scheduling information● Payment or billing information where applicable● Other information you voluntarily provide● Our website's contact form requests information such as your name, phone number, and email address.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

Vital Utilities may collect and use personal information for purposes including:
● Responding to inquiries and requests● Providing information about our water and wastewater services● Responding to assessment requests● Preparing quotes and estimates● Understanding project and utility system requirements● Scheduling consultations, assessments, or services● Communicating with customers and prospective customers● Coordinating maintenance, repair, installation, or emergency services● Processing payments where applicable● Maintaining customer and business records● Operating and improving our website● Understanding website traffic and visitor behaviour● Improving our services and customer experience● Preventing fraud, misuse, or unauthorized access● Protecting the security and integrity of our website and systems● Complying with applicable laws and legal obligations
Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, provide an assessment, prepare a quote, schedule services, or otherwise provide requested services.

Disclosure of Personal Information

Vital Utilities does not sell or rent personal information to third parties.
We may disclose personal information when reasonably necessary to operate our website, provide services, or conduct our business. This may include disclosure to:
● Employees and contractors who require the information to perform their dutie● Website hosting, technology, communications, analytics, payment processing, and other service providers● Contractors or other service providers involved in delivering requested services● Our affiliated or related service providers where reasonably necessary to provide requested services● Professional advisors where reasonably necessary● Law enforcement, regulatory bodies, courts, or other authorities where required or permitted by law● Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law
We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Website Links and Third-Party Services

Our website may contain links to third-party websites and services, including websites operated by related companies or service providers.

For example, the Vital Utilities website links to LA Electric, a related company providing electrical services.

Once you leave the Vital Utilities website and access an external website or service, that website's privacy policy and terms may apply. Vital Utilities is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Online Forms and Assessment Requests

If you submit an inquiry or request an assessment through our website, the information you provide may be used to understand your needs, determine the appropriate services, respond to your request, prepare an estimate, schedule an assessment, and communicate with you regarding Vital Utilities' services.

We may retain information submitted through online forms for reasonable business, communication, record-keeping, service, and legal purposes.

Please do not submit sensitive personal information through a general website contact form unless it is specifically requested and appropriate for the purpose.

Protection of Personal Information

Vital Utilities takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, respond to inquiries, provide assessments or services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Vital Utilities holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Vital UtilitiesBox 502Lumsden, SK S0G 3C0Phone: 306-731-7301Email: ac.seitilitulativ%40eciffo
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Vital Utilities may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Vital Utilities' website privacy practices, please contact:

Vital Utilities
Box 502
Lumsden, SK S0G 3C0
306-731-7301
ac.seitilitulativ%40eciffo